Refund policy
RETURN & REFUND POLICY
Effective Date: February 2026
At Purrfect Family, each item is made to order specifically for you. Because of this, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference.
Please review the size guide carefully before placing your order.
30-DAY RISK-FREE GUARANTEE
Your satisfaction is important to us. If your item arrives damaged, defective, or incorrect, we will gladly offer a free replacement or a full refund.
To be eligible, please contact us within 30 days of delivery and provide:
- Your order number
- Clear photos showing the issue
Once your request is approved, we will process your replacement or refund at no additional cost.
NON-RETURNABLE ITEMS
We do not accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Personal preference
- Incorrect shipping address provided by the customer
Personalized or custom products are also non-returnable and non-refundable unless they arrive damaged, defective, or incorrect.
LOST PACKAGES
If a package is marked as delivered by the carrier but cannot be located, we are not responsible for replacements or refunds.
Please contact the shipping carrier directly for further assistance.
CONTACT US
If you have any questions or issues with your order, please contact us at: